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Shaieel.

1 reviews | Active since Feb 2025

18 Mar 2026, 09:19

Do not recommend them

The consultants who helped were rather professional but confused, i spoke to a consultant who i have given all my details etc and she didnt tell me anything was incorrect, other than calling back and speaking to a different consultant and telling me a whole different story, so i took a insurance but my dad was the policy holder as he owned the vehicle etc i was just going to be paying for it, the lady then told me thats not how it works as the previous lady put all the details has im the policy holder etc, she then told me to cancel the policy and redo it and i have been trying to contact the cancelations department no answer.

I have been on the line for hours.

I WANT TO CANCEL MY POLICY.

I HIGHLY DO NOT RECOMMEND THEM, THEY ARE VERY UNPROFESSIONAL.

I should have just stuck with santam way more efficient and professional.

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply18 Mar 2026, 13:10
Official
Dear Shaieel Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***0 Kind regards,Group Customer CareVanessa Crowe