Do Not Insure Your Car Here.

I had to visit my nearest Absa branch to call Absa's car insurance because I had nowhere nearly enough airtime to wait on hold. I was once on hold for 45 minutes and all I wanted was to ask about their telematics device. Right now, on the 24th of March 2025 at 16:15, I'm at an Absa branch again in Midrand waiting on hold for 1 HOUR AND 30 MINUTES to cancel my insurance policy with them.

I simply cannot imagine the dread, the frustration, and the misery that one might experience when trying to contact them in a real emergency. It's as if there are only three people in charge of taking calls for the entire Absa Insurance Group.

I cannot in good conscience recommend them to anyone. I've had to write a complaint about their service before receiving any aid, and that is simply not the way to run things.

I hope they fix their problems, but I won't be around to see those changes.