Distressed customer.

My car wasn’t assessed properly, there was damage missed and now I am being given run around with getting the part being replaced. Everyday I am told I will be called back and I never get those calls. I have been waiting since morning for someone to give me a call. When I call my assessor I am never able to get ahold of her. Because the problem is with the engine they need to tell the service provider to come tow my vehicle and they haven’t done that.