Dissatisfied and dissapointed

I'm very dissatisfied and dissatisfied with the service I got from the insurance company or maybe the consultant. Imagine being stucked and the consultant telling you nothing can be done. Lisle Hoods you service is very poor as a result I had to beg for transport whereas I qualify to have courtesy car for 30days. According to her the claim is approved but there is no money in my account to sort out my car issue. I don't think I can recommend this insurance to anyone I know. So dissapointed