KG
Khumoetsile G
1 reviews | Active since Apr 2021
20 Apr 2021, 07:58
Dissatisfied about ABSA idirect
I'm Khumo Galeosi i was insured with Absa idirect from March 2019 until my Claim was Declined this year April, after i was involved on a Accident at 31st March 2021 and the reason my claim was de declined I was told that i did not disclose about my Previous Insurance that was Miway and Miway did Cancel me as their Client at 2015.
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Absa Insurance Company Limited's replyOfficial
20 Apr 2021, 11:16Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***2. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa Insurance Company Limited's reply20 Apr 2021, 11:16
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***2. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,