Dissatisfaction from ABSA I direct

For the past almost 30 years being an ABSA client, I have never experienced such unprofessionalism from a consultant by the name of Andrew George Jansen. I insured a 2 in1 tablet for the amount of R5000. When I lodged a claim on 29 November 2024, which took time for the consultant to come back after assessment was completed. Andrew told me that the claim was approved, and he will send me a voucher from Takealot so that I can buy a new device. I than told me that I prefer cash so that I can buy at a shop of my choice. The issue is that the replacement amount ABSA I direct is offering me (R3800) which is the sale price of the device from Takealot and the original price is R4928. When I told Andrew that I cannot accept that amount, he told me that the claim will be closed within 7 days. Why should I be forced to accept the replacement cost based on the discounted price at Takealot not the original price. After calling numerous times, the matter was escalated to Andrew's manager Mitchelle Saunders. I have been waiting for communication from ABSA since I lodged my complaint. ABSA cannot be bullying clients into accepting replacement cost based on discounted sale price from Takealot. If they are not going to pay me the amount I insured the device, the replacement cost should be the original price not the discounted sale price.