Dissapointed customer

I am very dissapointed in Absa car insurance. When taking out car finance it was described and explained that my excess fee will be one amount WHICH WAS AFFORDABLE. IT covered my two vechiles included house content. When I submitted my first claim(car) to my shock the excess was triple the amount more than the damage. I felt like I was fooled AND MISLED as this was a promotion according to the salesman. I tried call for over 2days for assistance and only got an consultant after how many airtime I needed to bought. They must know going through these traumatic events and not getting the correct assistance and services put you into secondary trauma and you needed to know that things will be sorted out financially through your reliable insurrance company. WHICH AT THIS MOMENT, SADLY I CANT SAY IT FROM ABSA I AM REALLY DISSAPOINTED and dismayed. THE VERY FIRST TIME I GOT SUCH POOR SERVICES FROM THEM.