Disrespected by ABSA

It is so disturbing to deal with absa insurance. Absa rejected my claim for laptop and told me the sales agent explained but I still told them they told me it would be covered , I requested the recording and I was told it would be posted , 5 months later there's no recording . I dealt with Kelly and Vanessa who is the case manager and both are ignoring my emails . They have treated me unfairly and I want to know why. Why do they not treat customers the same and we all paying. This is unacceptable and should not be allowed . They must contact me or I will make this go viral and let people know how they treat their paying customers .