Disrespect from an insurance agent

Good day

I would like to complain about the poor service and disrespect I had to deal with from an insurance call centre agent.

I logged an insurance claim over a week ago and for days I did not receive any contact or action from Absa HOC. Today,(3 July) I decided to call Absa to make an enquiry and they denied the fact that there was a claim logged even after giving them a case number as proof.

As a person who is also hard of hearing and a senior citizen , i felt the agent was very disrespectful. At the end of the call she even said “ndiyadika” meaning “I am annoying”.

I have banked with Absa for years and I have never felt so disrespected and helpless in my entire life. I will be complaining about this on other platforms too and will not stop until my this matter is resolved.