Dispute of Unfairly Declined Claim – Immediate Resolution Required

No one seems to assist telephonically

I am writing to formally dispute the decision to decline our recent claim regarding the break-in at our property. The reasoning provided is unacceptable and does not take into account the urgency and seriousness of the situation — especially with small children living in the home, exposed to both ongoing security and health risks. To recap: We previously logged a claim in 2020 involving damage to a door and gate. At the time, no conclusive proof was provided that these items were repaired, and now, in this new claim, entirely different items are involved — specifically, a broken window and burglar bars resulting from a recent break-in. Your own inspection images clearly show that the damage in this case is not the same as in the previous claim. There is a new case number below.

We even advised your team to remove the door and gate from the current claim so that the rest of the repairs could be processed, yet this request was ignored. Meanwhile, the window remains broken, the bars unsecured, and this leaves our home dangerously vulnerable to further intrusion. Our children’s safety and health are directly at risk, especially during this cold winter season — they are already falling ill because the window cannot be closed.

We have given more than enough time for a fair resolution, but it is clear this has been mishandled. If we do not receive confirmation by end of this week that this claim will be revisited and settled appropriately, we will be forced to escalate this matter through external regulatory bodies and legal means. Should anything further happen to our property or affect our children’s health due to this negligence, be assured this will not be the last time you hear from us.

We urge you to act swiftly and responsibly to resolve this issue without further delay.

Claim no ***