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Naome N
1 reviews | Active since Nov 2013
27 Jul 2023, 13:49
DISMISSIVE HORRIBLE SERVICE
I HAVE HAD THEE MOST INFURIATING SERVICE FROM ABSA &ABSA IDIRECT. A WHILE AGO I OVERPAID A BOND, THEY WOULDN'T REFUND THE SMALL AMOUNT TILL I COMPLAINED.TURNS OUT THAT OVER PAY WAS THOUSANDS OF RAND. THEN THEY DISMISSIVELY REFUSED TO PAY A CLAIM, 1ST ONE IN 8YEARS. COMPLAINED, THEN SORTED. NOW THEY ARE SENDING ME MESSAGES THAT THEY CANT GET HOLD OF ME. HOW IN HEAVEN'S NAME ARE YOU ABLE TO TELL ME YOU CANT GET HOLD OF ME WHEN YOU SO OBVIOUSLY CAN. TO TELL ME YOU CANT?
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Absa Insurance Company Limited's replyOfficial
27 Jul 2023, 15:36Dear Naome Ncube Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***3. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply27 Jul 2023, 15:36
Official
Dear Naome Ncube Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***3. Kind regards,Group Customer CareRezona Louw