SM
Siyabonga M

1 reviews | Active since Jan 2025

28 Jan 2025, 11:21

Dismally poor poor poor services!!! Worst of the worst!!!

The worst insurance company! A ****! Only interested in taking people's money and never return the promised service when required to. I have been battling to get assistance since the 2nd of January 2025. No answering of phone calls and they dont respond to emails either. I have been with Absa idirect for 3 and a half years, insured two cars with them, never missed any payment but to my surprise they are not offering any assistance when I desperately needed their assistance. It's such a shame that they are offering poor services to even their most loyal customers. I am even worried that they will drag their feet in assisting me cancel the policy. Please never consider insuring your car with them, they are terrible to deal with and only interested in your money.

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply28 Jan 2025, 12:32
Official
Dear Siyabonga Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***4. Kind regards,Group Customer CareVanessa Crowe