Dismal - Poor service, they are interested in closing claims and not resolving the problems.

I opened a geyser claim (***) two weeks ago with ABSA Insurance. A plumber was sent first and confirmed the problem was electrical. An electrician came the following week, yet the geyser is still not fixed. When I called today, I was told the claim had been closed without the issue ever being resolved.

This is extremely poor service. It feels as though the priority is closing claims and updating tickets rather than assisting customers. I’ve now been informed that the claim was rejected due to “mechanical failure,” yet the isolator actually melted and I have the electrician’s images to prove it.