DISGUSTING SERVICE FROM ABSA CAR INSURANCE

I took a car insurance policy with ABSA for 3 months now and was told without consultation of my location to take my vehicle to Glasfit Cresta for the installation of tracker. I drove all the way to Cresta from Bryanston to get it done, few days later I noticed that their device was reporting inaccurate routes or not reporting trips at all. With my own airtime I called them countless times and to get through to their useless consultants I takes minimum 1 hour. When I eventually spoke to one consultant she dismissed my query and said they will investigate, mind you this is after holding the phone for an hour just to be told it will be investigated. Fast forward 3 months later their useless device still not working, I have sent emails, I have called again and again and each time I'm told about an investigation. I took it upon myself to go to Glasfit Bryanston to tell them my issue becos Cresta Glasfit is no longer there, the technician Andrew disabled the tracker from reporting those inaccurate routes to not reporting anything at all. As I type this I have a "tracker" which is not functional and each time I call I'm told they will investigate and nothing is done. Never did I expect such disgusting service from a big company like ABSA. I'm definetly cancelling my policy with them and this is for anyone who wants to be insured with them, make sure you check your stuff and don't assume that ABSA will do right becos they do not care about clients but money. Even their consultants sound uninterested from the phone, zero empathy after having waited an hour to go through when calling. For God sake yesterday I called at 07h55 and the machine kept saying a high call volume and got through almost an hour later now imagine if you are in an emergency situation? As for being the cheapest they are but that cheapness comes with a ****ty service!