Disgusting service from ABSA

i had lodged a claim on the 2/01/2021 Claimno: 3*****1 , it took a week or longer to have an accessor be appointed after I made multiple calls(at my own expense). i have been dealing with Tshepiso molefane who never provides feedback . disgusting service from absa staff. today is 18-01-2021 and i still don't have any proper feedback or resolution. I called the call center more than 15 times each time +- 10min hold time and then they cut the call . ABSA is to blame not only the staff because the staff will perform as they are trained to do so. I wish I could just cancel with absa and move but the insurance was taken with my bond.