Disgusting Service ABSA- Switch your Bank Now!

I logged a incident (Earth Leakage tripping) with ABSA Insurance (Home Assist). A service provider came out, tightened a few *****s and left. The fault occurred an hour later. I informed ABSA and the same service provider returned, replaced the Earth Leakage Switch which I had to pay for. The fault re-occurred a few days later.

I informed Absa and the logged a 2nd incident (limit is 3 per year). This time the service provider arrived and said that I must find the fault myself and then log the incident. I informed ABSA, the lady said she will call me back but she did not.

I logged a complaint with Absa C-***2. I received an automated message that they will get back to me in 8 business hours. Absa even failed to honour that commitment.

ABSA is a company that has no regard for their customers. We are continuously subjected to shoddy service, their call centres regularly put you hold for more than 20 minutes at a time.

The only way to "FIX" ABSA is to switch banks.