DISGUSTING SERVICE

I have had my policy with Absa i direct for a little over two years now. Absa insures my household contents, portable devices and my vehicle. Most of my encounters I have had at claims stage have been frustrating, today however has to be the worst.

My cellphone is insured and I have registered a claim for it, I dropped the phone and it is now damaged, the claim reference is ***. I was told that it will take up to 48 WORKING hours for someone to contact me and then they will collect the phone, assess it, keep it with them and they will let me know if the phone needs to be replaced or repaired. I explained to the person who registered my claim (Katlego Dithipe) that I only have one phone, that I need this claim expedited and would like them to look at appointing a service provider who can assist me with same day repair or replacement because I cannot be without a phone. Needless to say, I got the standard generic response from Katlego "this has always been how it works maám, there is no working around it".. Typical response, there is no attempt to go the extra mile, there is no empathy, it's like dealing with a robot not a person. I asked her to at least refer it to management to see if there is a possibility and she gave me the same generic response, basically telling me that this is the process and I need to suck it up.

I spend thousands of rand monthly with Absa Idirect, one would think that means something, apparently not. This kind of service is just unacceptable. I'm disgusted ! And tired of just complaining to family about the bad experience, I intend to tell everyone on every social media platform too.