Disgusting service
I had put in an insurance claim 3 weeks ago. Had 3 plumbers an assessor and another specialist on site. STILL waiting on residual damages to be fixed. My wall, paving, pool paving was all left as is with no end in sight. Have spent atleast 3 hours (airtime as well) on trying to follow up - just empty promises.... Try and avoid if you need good customer service and fair insurance!
Helpful (0)
Replies (4)0
Replies (4)'s updateReviewer Update
09 Feb 2023, 14:17Steven, if your "claim managers" are on leave, please live up to the callback promises your staff seems to keep on relaying...
's update09 Feb 2023, 14:17
Reviewer Update
Steven, if your "claim managers" are on leave, please live up to the callback promises your staff seems to keep on relaying...
's updateReviewer Update
10 Feb 2023, 13:28Still nothing and here I am on the call again... My time, My cost... Natasha Osman, Steven Rampya, Anyone care enough about paying customers?
's update10 Feb 2023, 13:28
Reviewer Update
Still nothing and here I am on the call again... My time, My cost... Natasha Osman, Steven Rampya, Anyone care enough about paying customers?
's updateReviewer Update
10 Feb 2023, 14:05Rufus Pillay has my case apparently. Please can you get this resolved already!? Its hazardous for people and pets!
's update10 Feb 2023, 14:05
Reviewer Update
Rufus Pillay has my case apparently. Please can you get this resolved already!? Its hazardous for people and pets!
's updateReviewer Update
21 Feb 2023, 08:38So after extensive back and forth and escalation to as far as I could, The initial outcome was disputed and I had to "fight" for a fair outcome. I can confirm my claim was adequately resolved. It really took effort, airtime, and several follow-ups. Glad I can move on now.
's update21 Feb 2023, 08:38
Reviewer Update
So after extensive back and forth and escalation to as far as I could, The initial outcome was disputed and I had to "fight" for a fair outcome. I can confirm my claim was adequately resolved. It really took effort, airtime, and several follow-ups. Glad I can move on now.