DISGUSTING, PATHETIC SERVICE DELIVERY

I've had numerous issues with Absa direct in the past few years and now it's nothing new. They don't believe in customer service and do not value customer relationship. My account was debited with a higher premium to my agreed amount and when I called the department, I was given a ridiculous answer that it was because of my claims. WHAT CLAIMS exactly. I only had 1 successful claim. Further more my premium increase and review is in October every year. The lady I spoke to yesterday, Mabato said that she was going to request for a refund. I also demanded that the funds credit my acc before close of business yesterday due to other debit orders. I also request a proper rwas as to the incorrect amount being debited. I have logged a complaint with action line. And WOW this is how serious they are about customer service. It's now gone over 24 hours and I haven't received a call let alone an acknowledgement of my complaint yet. It seems that only when a complaint hits hello Peter or social media, then action is taken. I am now GATVOL with Absa direct and their constant bull**** stories