DISGUSTING, PATHETIC SERVICE ABSA INSURANCE

I lodged claims with ABSA, and have to each time make a call to follow up on the claims 1) Claim ***, for a ceiling damage , on the 9 May 2023. An Assessor came through same day, and never had from ABSA . I called in on Wednesday/Thursday 17/18 May, was told that claim is under review. No communication at all from ABSA re progress.

2) CLAIM *** for a Geyer not heating up. 17/05 Spoke to Katlego who was very helpful, but unfortunately sent a plumber to a wrong address (Have two insured properties under the same policy number. I can't understand how this happened as mentioned the address where the incident happened.

followed up with the appointed Plumber, and he told me that I have to log another call on the correct address. ASBA never came back to me to advise of this. I indeed logged another call 18/05 and was assisted by Kevin- very helpfull indeed.- and same claim number allocated. I received an email from ABSA on friday 13h41 (Your claim has been assigned to Nathan Bastian, who can be reached on ***.) 16H30 I called thie 0860 number only to be told that there in no one to assist as people are off. Was put through to Plumber's line, the lady told me that the note they have is that I should call in for a new claim with the correct address which i already did. 09h24 I called in again- was told that a plumber has been allocated. Still waiting 14:12 called in again , spoke to Zoleka, She apparently couldn't hear me well. I asked her to call me back, and was told that they have high volumes of calls, I should try call again. How many times should I spent my time and money to follow up on a service that ABSA cannot complete !! After complaining to Zoleka , she promised to call me back. Should I wait until South Africa has no loadshedding? in this cold weather, I have no access to heated water. The mission of boiling water on the stove whilst I have a geyser which is insured does not make perfect sense at all.

3) Claim *** for diagnosis on a washing machine that stopped working. A Plumber did come in for assessment on Saturday the 20th, and said that he is referring his findings to ABSA. No Courtesy call at all from ABSA on the progress. Wonder what is their turn around time !!!!