Disgusting ABSA Idirect *****ulent transactions

I'm in the process of engaging with the Ombudsman about ABSA Idirect *****ulent activity on my bank account. Since 8 Sept 2024 to date, no one has called me back or responded to my email confirming the cancellation of my Policy effective COB 31 Oct 2024.

My initial mail to absa@idirect was sent 8th Sept to cancel my policy with ABSA. Because I've delt with ABSA on this email about incorrect debit amounts I KNOW it's the right email. But they still processed the payment. I then pushed out my start date with my new insurer & processed to put a claim in with ABSA Idirect because they'd after all not responded to my notification of cancelation, I'd thought the notice was too short and it's ******* to be doubley insured. The claim was repudiated- no problem. But it didn't change my cancelation notification.

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Despite 2 phone calls made by me, to which I was advised someone would phone me back, no one has spoken to me. I've got all the records of my calls to speak to a person about my cancellation- each time I was told that the Cancelation Dept would call me. Nice ploy, yet I've got my email reference number C-***8 + Re: C-***1 Re: C-***8 Fwd: Policy cancelation notification *** ref:!00D1r01GluM.!500J808UPAf:ref ref:!00D1r01GluM.!500J808ZvyA:ref

After processing a STOP & DISPUTE on my banking app 6 Nov, 11 Nov, 5 Dec 2024 this *****ed company took off >R1550 today... .