YB
Yolanda B
1 reviews | Active since Dec 2019
24 Dec 2019, 08:38
Disgusting Absa iDirect service
Absa idirect is the worst insurance you can ever to insure your valuables. A consultant by the name of Mbali is the poorest of the all. Their claims process supposedly takes 7-10 days. Mine took a full month and even up to now I have not yet been assisted. I called them each an every day without a fail and they gave me run arounds. Poor doesn’t even begin to describe their service it’s disgusting and absolutely appalling. I am so glad that I have made a conscious decision to join another insurer. Please don’t I DONT! take Absa iDirect as your insurer if you are not ready to go through heartache.
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Absa Insurance Company Limited's replyOfficial
24 Dec 2019, 11:14Dear Yolanda Bangisi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa Insurance Company Limited's reply24 Dec 2019, 11:14
Official
Dear Yolanda Bangisi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Best regards,