Disgusted with the service

I am utterly disgusted with the service I received from ABSA insurance division. I have took in a claim weeks ago for the electricity box at home that set a light to be fixed. It took a team more then 48 hour to go out and have a look. Eventually when they did get to the house to check I never head back from ABSA until today and it's been weeks. I called the week before last to do a follow up and I was told that the team that went out never submitted the report. Upon calling the guy, I was told that the report was submitted the same day. A week later I didn't another follow up on which I was told they still haven't received the report. I lost it, the lady on the other end apologied profusely. A week later and still nothing. I explained to the lady that it was a fire hazard. I don't believe this. I want some