Disgusted as hell

I'm so angry right now, I regret taking this insurance. Today I called cos my keys were locked in the car in a remote area in Limpopo. I spoke to the consultant at 16:30 and was advised a locksmith is on the way. I sent the location and 6 hour later I'm still waiting for the locksmith. I've been called twice were the guys are asking for the directions, another one called again just now for the locksmith and they too want the directions. It's now 22:20. This is a pathetic insurance company what if I'm attacked in tje middle of nowhere. First thing Monday I'm cancelling this stupid insurance.