VM
Vaneshree M

1 reviews | Active since Jan 2019

30 Jan 2025, 15:01

Disgusted

My debit order was rejected by FNB so I contacted Absa Activate. NO joy getting hold of them. from 8am until 4pm. Most of my day was trying to get hold of them. Left messages with supervisors and team leaders to call me and no one has.

my policy has since lapsed and i am trying to do a quote on their website and that doesnt work. I tried calling again and no luck getting anyone

how the hell can i contact his company when they take my money, but have no way for us to reach them? How pathetic. I might as well take my business else where.

0
Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply30 Jan 2025, 15:25
Official
Dear Vaneshree Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***8. RegardsPravesh BejayCustomer Value Management