Disguising Service - Forcing clients to use their unprofessional service provider

I'm really horrified with the level of customer service and rudeness, I've experienced with absa insurance. I was sent an sms that I need to take my vehicle to one of absa’s service provider that their system generates not caring how the client feels and how those outsourced service providers treat their clients. I told them I won’t go there where I have a option where they could payout the cash and chose the service provider of my choice. I dnt want their providers but mine where I know they assist with a smile and professionalism. Now I'm driving around with a vehicle with dents and scratches, no one seems to care to provide feedback. I'm going for a weeks with no feedback, was promised Raymond will get back to me, he never bothered. I've sent emails no response back, waiting long on the contact center line, line gets cut, no callback even now Really disappointed and in disbelief. I need to have my vehicle fixed urgently.

Whatsapp chats with their assessor Deon Venter:

[02/05, 15:47] Bongs: I won't take my car there, they r rude n racised. [02/05, 15:48] Dion Venter Absa Ins: The system selects the repairer , i have made a note on the system that claims need to discuss with you about a possible cash settlement [02/06, 11:55] Bongs: Hi sir I haven't heard anything from absa

No feedback as well from Venessa Crowe Specialist Case Manager: Social Media Complaints Customer Value Management: Customer Care T +11 ***