Disgraceful service from ABSA insurance

Worst insurance company i have ever dealt with! No communication, i logged my claim on the 22 August 2022, i kept following up and they said nothing was actioned, they needed to escalate and it would take another 10 working days, still no communication. The consultant today proudly said they attempted to call on the 25 September 2022 without success and then closed the query. ABSA are you aware of TCF - because you clearly do not follow this. I called again to be told they don't know what the outcome is but the claim is closed. I am honestly shocked at how poor their service is!