Disgraced Customer

My dealings with Absa Insurance and there consultants has been just short of disgusting. All of the calls i have made to find out what is happening no one calls you back i need to call them. Then they say its not covered by my policy yet the freaking pipes are inside a wall how the heck can you see them or maintain them or even know what is going on inside a cement wall.The contractor that they sent came to my house looked at my cupboards and left the leak was still there and causing more damage but these guys are suppose to be professionals they a bunch of idiots. The so called exclusion that Absa is using and saying no other Insurance Company covers that is Bull as i have checked with OUTSURANCE and HOLLARD and they cover it