Disappointing partners

I am honestly disappointed that a brand such as Absa is partnered with a ******** company like Avis car rental. We are really being ****med and i don't know why would insurance company continue to send it's client to the very same company with so many complaints regarding the same thing. I have never seen a 5cm scratch costing upto R3500 to fix, and why should a company as big as Avis deduct money from my account without even bothering to communicate effectively with thier clients. Absa has to be the best bank I've ever been with, hence i even insure with them but this time I'm really disappointed because Avis is really ruining thier brand.