1 reviews | Active since Feb 2024
Disappointing Experience with Absa iDirect: Excessive Premium Increases and Poor Service
I have been with Absa iDirect car insurance for approximately 5 years, and I have never made a claim during this time. Despite being a long-standing customer with no claims history, I am currently paying a premium of R1,705.79 per month, with an excess of R6,000.
I have now been informed that my premium is going to increase to R1,852.42 per month. This is extremely frustrating and difficult to understand, especially considering my history as a loyal customer who has never claimed.
What makes the situation even worse is the level of customer service. I have tried calling Absa iDirect to request a cover review, but I have been left waiting on the phone for more than 30 minutes. On one occasion, I was kept waiting for so long that my airtime ran out before I could even speak to someone.
It is incredibly difficult to get hold of Absa iDirect, and this kind of service is unacceptable when customers are paying such high premiums every month.
I am seriously considering moving to another insurance provider. When you compare what other customers are being charged for similar cover, it makes me question whether Absa iDirect is still offering me a competitive and fair premium after 5 years of loyalty and no claims.
I would appreciate someone from Absa iDirect contacting me to review my cover and explain the reasons behind this significant premium increase. Loyal, claim-free customers should not feel like they are being penalised while also struggling to get assistance when they need it.
Absa iDirect, please review my premium and provide a reasonable explanation and solution.
Instead, I noticed the email they sent that the proposed premium was simply reduced by approximately R100.
While I appreciate the reduction, this does not address the issue I raised.
I repeat, I have been with Absa iDirect for approximately 5 years and have never made a claim. I was paying R1,705.79 per month with an excess of R6,000, and I was then informed that my premium would increase to R1,852.42 per month.
My concern is not simply about the R100 reduction. I want to understand why my premium is so high in the first place, particularly given my long-standing relationship with Absa iDirect and my claim-free history.
I also specifically requested a cover review, but instead of contacting me and discussing my options, the premium was reduced without any communication.
This does not give me confidence that my policy has been properly reviewed or that I am receiving a competitive premium.
I would still like Absa iDirect to contact me and provide a proper explanation.
Instead, I noticed the email they sent that the proposed premium was simply reduced by approximately R100.
While I appreciate the reduction, this does not address the issue I raised.
I repeat, I have been with Absa iDirect for approximately 5 years and have never made a claim. I was paying R1,705.79 per month with an excess of R6,000, and I was then informed that my premium would increase to R1,852.42 per month.
My concern is not simply about the R100 reduction. I want to understand why my premium is so high in the first place, particularly given my long-standing relationship with Absa iDirect and my claim-free history.
I also specifically requested a cover review, but instead of contacting me and discussing my options, the premium was reduced without any communication.
This does not give me confidence that my policy has been properly reviewed or that I am receiving a competitive premium.
I would still like Absa iDirect to contact me and provide a proper explanation.