AB
Andre B
1 reviews | Active since Feb 2012
08 Oct 2024, 09:06
Disappointing Experience with ABSA Activate
I joined ABSA Activate in July 2024, and to this day, my rewards have not been calculated or paid out, despite driving safely. I've reached out multiple times, but there has been no response to my queries. The lack of communication and follow-through is incredibly frustrating. I expected more from a service that promotes rewarding safe driving. At this point, ABSA Activate feels completely useless. Highly disappointed.
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Absa Insurance Company Limited's replyOfficial
08 Oct 2024, 12:33 Dear Andre Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards, Vanessa Crowe Group Customer Care
Best regards,
Absa Insurance Company Limited's reply08 Oct 2024, 12:33
Official
Dear Andre Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards, Vanessa Crowe Group Customer Care
Best regards,