disappointing customer service

DISSAPIONTMENT IS A UNDERSTATEMENT The worst service provider that ever existed. On the 25th or February 2025 I logged a call to insurance all paper work sorted but till today if there is no email sent from me I get no feedback. Then I receive a from email Yvonne Makhanya who is 1st escalation still no response its gone 1 month no-one cares about the leak or to send someone out. 1st Escalation Yvonne Makhanya Manager: Service Recovery Everyday Banking: Voice and Service Enablement Tel: ***E ***ca www.absa.africa this detail above : Then we get a email from Dion Milton who require information in 12 hours mind you I have sent what he needed this was 18/02/2025 8 days ago no response, yet you needed feedback in 12 hours gone 8 days you have not given me feedback

Good day Valued Absa Customer

Thank you for bringing this matter to our attention; we apologize for any inconvenience that was caused.

Kindly provide us with detailed information regarding your complaint as well as your account or ID number for us to log a complaint. Please provide the requested information within 12 working hours; if it has not been provided, your email will automatically be closed and you will have to send a new email with your original complaint.

Kind regards

Dion Milton Case Administrator Everyday Banking T ***E ***ca ABSA , ABSA Towers West , 15 Troye Street , Johannesburg , 2001 , South Africa

case number :C-***3 case number : C-***2. why does it take a month to reply ABSA what is going on tell me please you have terrible customer service no follow up you don't care at all