Disappointing Communication and Operations

ABSA insurance is dropping the ball in all aspects. I have phone that I have claimed from them and they paid that I’m still paying on my policy. I recently requested that they remove a vehicle from my policy almost two months ago to ensure the premium didn’t run last month, we are heading into the a new month and they’re are still “ getting a consultant to get back to me” there’s absolutely nothing hard about removing something off the policy. I’ve been with ABSA insurance for years now and I think it might be sometime for change, they rely on automated replies with actually not dealing with cases or even closing them!! This is a huge inconvenience