DISAPPOINTING ABSA INSURANCE

I am so disappointed with Absa activation short term vehicle insurance group. On the 12th March 2025 I signed up to take a vehicle insurance with them, on the following day they sent me my insurance documentation and I noticed two things that were not properly worded in terms of my personal information which could affect me in a long run should I lodge a claim. I immediately contacted to no avail. They are not picking my phone calls! I even lodged a complaint with their complaints department. On an email they sent me it was clearly written that they will take only 2 to 5 days to resolve my matter, till this day they have not gotten back to me!! I called the complaints department on my cellphone and they made me wait till I finished R150 worth of airtime not getting back to me!! Today is the 27th of March and I went to their branch nearest to me to maybe phone them using their telephone. I am telling you it is tiresome as I have to wait holding a line the whole 30 minutes and is not being answered!! What kind of a relationship is this? Is it a **** or what,?? To beat them at their game I called at the branch pretending to lodge a claim and they responded in 3 to 5 seconds just like that!! But when am calling to say my policy documentations is worded wrong they not picking up! So when their consultant picked thinking I was lodging a claim I told her about my frustration and requested to cancel the policy and said she is forwarding me to a cancelations department. She has been forwarding me for the past hour or so to no avail, no one assisting me with nothing. What kind of business relationship is this really ? Am so disappointed with absa as am taking my matter forward to the Onbudsmen, I have to exercise every right I have starting here with Hellopeter and all reviews rating sites to my social media accounts, because am being taken for granted here!! 😡