DK
Duduzile K
1 reviews | Active since Mar 2024
11 Aug 2025, 18:10
Disappointed with ABSA finance and Weelee dealership
I am extremely disappointed with my experience with ABSA Vehicle Finance. I financed car through Absa ,and within just 6days of receiving the vehicle, it started giving me mechanical problems. I immediately contracted dealership to cancel the deal or resolve but they refuse to help me .When i turned to ABSA finance for assistance in cancelling or intervening they also failed to provide any meaningful support , as a finance institution , I expected Absa to protect its clients when a vehicle financed through them turns out to be defective within such a short period
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Replies (2)0
Replies (2)
Absa Insurance Company Limited's replyOfficial
12 Aug 2025, 07:06Dear Duduzile Kubu
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***7.
Kind regards,
Group Customer Care
Rezona Louw
Absa Insurance Company Limited's reply12 Aug 2025, 07:06
Official
Dear Duduzile Kubu
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***7.
Kind regards,
Group Customer Care
Rezona Louw
Absa Insurance Company Limited's replyOfficial
13 Aug 2025, 11:12 Dear Duduzile Kubu
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention, the reference number for your complaint is C-***7.
Please accept our sincere apology for any inconvenience caused.
Kindly provide our office with your account or ID number by close of business 13 August 2025, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention, the reference number for your complaint is C-***7.
Please accept our sincere apology for any inconvenience caused.
Kindly provide our office with your account or ID number by close of business 13 August 2025, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Absa Insurance Company Limited's reply13 Aug 2025, 11:12
Official
Dear Duduzile Kubu
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention, the reference number for your complaint is C-***7.
Please accept our sincere apology for any inconvenience caused.
Kindly provide our office with your account or ID number by close of business 13 August 2025, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention, the reference number for your complaint is C-***7.
Please accept our sincere apology for any inconvenience caused.
Kindly provide our office with your account or ID number by close of business 13 August 2025, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL