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Dissatisfied C

1 reviews | Active since Oct 2024

04 Oct 2024, 11:25

Disappointed with ABSA Activate Car Insurance

Sadly the worst experience ever. They increased my premium by R166, hoping I wouldn't notice. When I called to ask about it, they claimed it was a system error. Yet, even after admitting the mistake, they have still not fixed it. It's been 3 weeks, and despite their promises, they still owe me that R166. Every time I call, they say they will refund me, but nothing has happened.

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Replies (2)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply04 Oct 2024, 15:36
Official
Dear Customer  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***5. Kind regards,Vanessa CroweGroup Customer Care
Absa Insurance Company Limited
Absa Insurance Company Limited's reply06 Oct 2024, 21:58
Official
Dear Customer   Regarding complaint # C-***5.

I have sent you an email requesting details to log your incident number and await your urgent response.  Kind regards,Vanessa CroweGroup Customer Care