TM
Tumi M
1 reviews | Active since Jun 2018
19 Aug 2025, 11:46
disappointed policyholder
It's so disappointing that I now need to resort to this platform to get assistance, after having such a great experience with the claims process.
I have called the call center on numerous occasions to get the policy cancelled as there is no risk on cover. DOL was 25/07/2025 and the claim is already finalized; there should not have been a premium paid for August and at the rate thigs are going there will be another premium deducted 0n 01/09/2025/
I assume this should have been an automatic process, but I am the one calling the call center over and over for assistance.
Helpful (0)
Replies (3)0
Replies (3)TM
Tumi M's updateReviewer Update
20 Aug 2025, 12:10Hi Basani
I have not heard anything from you till now, I have attempted to contact the call centre again today and spoke to Zizipho who could not assist and **** saying there is no teamleader/ manager available today, which company runs a call centre with no manager/ team leader on the floor? I spoke to the same Zizipho yesterday morning and was very rude when I asked her to remove the car and just transferred my call to "cancellation department". I was kept on hold until I decided to end the call. I have been working for the insurance industry for over 18 years and can tell you for free that this was a whole lot of nonsense.
I added a 2nd vehicle yesterday and still struggling to get the old vehicle taken off cover. We are really starting on a wrong foot.
Eventually I spoke to Lindiwe (teamleader) who surfaced from nowhere, since I was told that there was none available. who is also not the cleverest person in the room. I am a very frustrated client and will definitely be moving my cover to someone who will value my business and treat me as a valued premium paying client.
This Lindiwe person kept me on hold for a looooong time whilst she was " removing the vehicle from cover". Is this not supposed to be a click of the button? I was on the call for over 25 minutes just to get this resolved. I had to end the call again without any assistance as I could not spend another minute listening to the music.
I am disgusted by the service I received and hope this complaint will be attended to and proper measures taken to ensure that this behavior does not continue.
I have not heard anything from you till now, I have attempted to contact the call centre again today and spoke to Zizipho who could not assist and **** saying there is no teamleader/ manager available today, which company runs a call centre with no manager/ team leader on the floor? I spoke to the same Zizipho yesterday morning and was very rude when I asked her to remove the car and just transferred my call to "cancellation department". I was kept on hold until I decided to end the call. I have been working for the insurance industry for over 18 years and can tell you for free that this was a whole lot of nonsense.
I added a 2nd vehicle yesterday and still struggling to get the old vehicle taken off cover. We are really starting on a wrong foot.
Eventually I spoke to Lindiwe (teamleader) who surfaced from nowhere, since I was told that there was none available. who is also not the cleverest person in the room. I am a very frustrated client and will definitely be moving my cover to someone who will value my business and treat me as a valued premium paying client.
This Lindiwe person kept me on hold for a looooong time whilst she was " removing the vehicle from cover". Is this not supposed to be a click of the button? I was on the call for over 25 minutes just to get this resolved. I had to end the call again without any assistance as I could not spend another minute listening to the music.
I am disgusted by the service I received and hope this complaint will be attended to and proper measures taken to ensure that this behavior does not continue.
TM
Tumi M's update20 Aug 2025, 12:10
Reviewer Update
Hi Basani
I have not heard anything from you till now, I have attempted to contact the call centre again today and spoke to Zizipho who could not assist and **** saying there is no teamleader/ manager available today, which company runs a call centre with no manager/ team leader on the floor? I spoke to the same Zizipho yesterday morning and was very rude when I asked her to remove the car and just transferred my call to "cancellation department". I was kept on hold until I decided to end the call. I have been working for the insurance industry for over 18 years and can tell you for free that this was a whole lot of nonsense.
I added a 2nd vehicle yesterday and still struggling to get the old vehicle taken off cover. We are really starting on a wrong foot.
Eventually I spoke to Lindiwe (teamleader) who surfaced from nowhere, since I was told that there was none available. who is also not the cleverest person in the room. I am a very frustrated client and will definitely be moving my cover to someone who will value my business and treat me as a valued premium paying client.
This Lindiwe person kept me on hold for a looooong time whilst she was " removing the vehicle from cover". Is this not supposed to be a click of the button? I was on the call for over 25 minutes just to get this resolved. I had to end the call again without any assistance as I could not spend another minute listening to the music.
I am disgusted by the service I received and hope this complaint will be attended to and proper measures taken to ensure that this behavior does not continue.
I have not heard anything from you till now, I have attempted to contact the call centre again today and spoke to Zizipho who could not assist and **** saying there is no teamleader/ manager available today, which company runs a call centre with no manager/ team leader on the floor? I spoke to the same Zizipho yesterday morning and was very rude when I asked her to remove the car and just transferred my call to "cancellation department". I was kept on hold until I decided to end the call. I have been working for the insurance industry for over 18 years and can tell you for free that this was a whole lot of nonsense.
I added a 2nd vehicle yesterday and still struggling to get the old vehicle taken off cover. We are really starting on a wrong foot.
Eventually I spoke to Lindiwe (teamleader) who surfaced from nowhere, since I was told that there was none available. who is also not the cleverest person in the room. I am a very frustrated client and will definitely be moving my cover to someone who will value my business and treat me as a valued premium paying client.
This Lindiwe person kept me on hold for a looooong time whilst she was " removing the vehicle from cover". Is this not supposed to be a click of the button? I was on the call for over 25 minutes just to get this resolved. I had to end the call again without any assistance as I could not spend another minute listening to the music.
I am disgusted by the service I received and hope this complaint will be attended to and proper measures taken to ensure that this behavior does not continue.
TM
Tumi M's updateReviewer Update
20 Aug 2025, 13:04On top of all this appalling service, I have just received an updated policy schedule, no phone call after I ended the call due to the long wait, I open my policy document, and the car has been finally removed as requested but my premium on the new car has now increased from R 1725 to R2806..... please make it make sense, clearly I am the cocomelon in this movie.
TM
Tumi M's update20 Aug 2025, 13:04
Reviewer Update
On top of all this appalling service, I have just received an updated policy schedule, no phone call after I ended the call due to the long wait, I open my policy document, and the car has been finally removed as requested but my premium on the new car has now increased from R 1725 to R2806..... please make it make sense, clearly I am the cocomelon in this movie.
TM
Tumi M's updateReviewer Update
21 Aug 2025, 12:22I am so tired of this incompetency.
My account was debited without my consent, there was insufficient funds in my account which resulted in unpaid fees app**** to my policy. Is Absa going to reimburse me for these?
Why was I not advised that the debit order will be processed for yesterday's date?
Yhooo Absa iDirect
My account was debited without my consent, there was insufficient funds in my account which resulted in unpaid fees app**** to my policy. Is Absa going to reimburse me for these?
Why was I not advised that the debit order will be processed for yesterday's date?
Yhooo Absa iDirect
TM
Tumi M's update21 Aug 2025, 12:22
Reviewer Update
I am so tired of this incompetency.
My account was debited without my consent, there was insufficient funds in my account which resulted in unpaid fees app**** to my policy. Is Absa going to reimburse me for these?
Why was I not advised that the debit order will be processed for yesterday's date?
Yhooo Absa iDirect
My account was debited without my consent, there was insufficient funds in my account which resulted in unpaid fees app**** to my policy. Is Absa going to reimburse me for these?
Why was I not advised that the debit order will be processed for yesterday's date?
Yhooo Absa iDirect