Disappointed new client

I am a very disappointment new client. I have been sending emails to you admin department with no success.

I took out my policy on the 18th May and advised the consultant that the policy should only start debiting on the 20th June since I am currently insured by another insurer, of which he confirmed that it will start in June. To my surprise it then debited on the 22nd May, I managed to reverse the R2048 on my banking app but couldn’t reverse the R798. On the 25th May I spoke to the admin consultant who confirmed that she has rectified the error and that they will reverse the R798 within 5 business days, it is the 12th June and I am yet to receive the payment.

This is my first time taking a policy with you guys and already I am not impressed with the service I have been receiving. It is for that reason that I now want to cancel the policy and get my money back. I have sent emails to the admin department and to your complaints dept but no one has bothered to respond to my emails. Is this how you treat your customers? Very disappointing, please sort this mess.