Disappointed 😥

Been trying to get hold of Absa IDirect in connection with a double deduction premium made for February and March 2025. We managed to reverse one payment for February at Absa branch but could not do the same for March, sent mails to Absa with no response, tried to call them, no answer. This is really disappointing as it affects our budget at home and Absa seems not care even after I finally spoke to a lady over the phone and she gave me an email where I can forward the bank statement which I did over 2-3 weeks, till today no response. I just pray when they see this message they will start working on the matter. We are currently trying to get quotes from other insurance companies because we don't know if this is not going to continue in April.