Disappointed Customer!!!

Very, very poor service. Claim submitted on the 7th of March. Only part 1 of the claim was attended to. The rest of the time I have to call in and keep requesting feedback. Consultants do not bother replying to emails or returning calls. Contractors that have been to site already confirmed that quotes were sent to Absa Idirect long ago!!! Utterly disappointed with the service. No other agent can assist when you call in as the consultant that logged the claim can only give you an answer. When you call requesting to speak to your consultant, you are put on hold for 15 minutes or longer and they eventually tell you that the consultant is busy and they will send them an email to call you back, BUT THAT DOESN'T HAPPEN. Before you know it the week has passed and its the weekend again and you have to wait for another week to start the whole process again. Why do the consultants take on new claims that are keeping them so busy, if they cannot service their current customers???