Disappointed client

I initiated a Motor vehicle claim in August 2021 Unfortunately my vehicle was written off. The claim was not concluded within the 30 days. Absa refused to extend vehicle hire and I am left stranded. In September they repudiated my claim based on technicality. I was told I do not have to sign Beacons and Billing documents however they used that as one of the reasons for repudiation. I did not sign the document as the wording was incorrect and untruthful. Basically the document stated that I am the sole owner and user of the simcard. I did request the document be amended and worded correctly so I can sign the document. The response I received from the person handling the claim is that he did not receive a response from the network provider. I requested the information directly from my network provider and sent through to Absa complaints department. The other reason stated by Absa is that I did not give correct information regarding events of the accident, without substantiating their allegations. Absa will use any and every reason not to pay out a claim. The matter has been escalated to a non existant Absa complaints department on the 22 October 2021 with no response. Absa still continues to debit motor vehicle insurance premiums and has done so in August, September and October.Debiting premiums post the accident speaks for itself. Further to this I have been a loyal client for4 years and never missed a premium. The matter is currently with the Ombudsman for short term insurance and Absa Idirect has not responded to the Ombudsman as yet. Clearly the delay tactic used is to further debit premiums and defer concluding the matter timeously. I am absolutely disappointed an appauled at the service and do not advise anyone to deal with Absa Idirect. Being in an accident and not having a vehicle is already traumatic, dealing with Absa Idirect is even more traumatic. The psychological and emotional trauma is devastating.