SS
Salome S
1 reviews | Active since Nov 2022
25 Nov 2024, 15:08
Disappointed client
I am starting to ask myself questions if I've made the right choice by choosing you as my insurer... Poor service in all possible ways
Helpful (0)
Replies (2)0
Replies (2)
Absa Insurance Company Limited's replyOfficial
25 Nov 2024, 16:27Dear Salome Sejeso Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***0. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply25 Nov 2024, 16:27
Official
Dear Salome Sejeso Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***0. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's replyOfficial
27 Nov 2024, 12:43 Good day Salome Sejeso
We refer to your complaint.
Thank you for raising your concern with Absa Bank and allowing me the opportunity to investigate and resolve your complaint.
For any future correspondence regarding your complaint, please quote the following complaint reference number C-***0.
Our insurance department tried to contact you to set up an appointment for your telematics device to be installed but is unable to reached.
Kindly provide our office with an alternative number and convenient time before close of business 27 November 2024 to contact you to have the matter resolved.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint.
Thank you for raising your concern with Absa Bank and allowing me the opportunity to investigate and resolve your complaint.
For any future correspondence regarding your complaint, please quote the following complaint reference number C-***0.
Our insurance department tried to contact you to set up an appointment for your telematics device to be installed but is unable to reached.
Kindly provide our office with an alternative number and convenient time before close of business 27 November 2024 to contact you to have the matter resolved.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Absa Insurance Company Limited's reply27 Nov 2024, 12:43
Official
Good day Salome Sejeso
We refer to your complaint.
Thank you for raising your concern with Absa Bank and allowing me the opportunity to investigate and resolve your complaint.
For any future correspondence regarding your complaint, please quote the following complaint reference number C-***0.
Our insurance department tried to contact you to set up an appointment for your telematics device to be installed but is unable to reached.
Kindly provide our office with an alternative number and convenient time before close of business 27 November 2024 to contact you to have the matter resolved.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint.
Thank you for raising your concern with Absa Bank and allowing me the opportunity to investigate and resolve your complaint.
For any future correspondence regarding your complaint, please quote the following complaint reference number C-***0.
Our insurance department tried to contact you to set up an appointment for your telematics device to be installed but is unable to reached.
Kindly provide our office with an alternative number and convenient time before close of business 27 November 2024 to contact you to have the matter resolved.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL