Disappointed Absa Client

I would like to complain about the poor service received by Absa Household Contents. I registered a claim after the floods on my outbuilding. Claim no:***. The Absa shopfitter came out the next day. A few days later I receive an email notifying me my claim had been rejected with no reason This was done without the builder coming to my house to asses the damage. I tried calling several times with no luck. I called Nomfundo, to query the reason why my claim was rejected. I tried calling at 11;34 I was put on hold after 19m34s a message saying a consultant will be with me shortly 2nd messaged said estimated wait time is 2min 4 mins later the phone rang and went back to hold. After 25mins the call cut. Please could someone have the decency to call me.