Disappointed

I'm very disappointed with absa idirect. I claimed for my car on the 16 of December but I haven't received any feedback from them till today. When i call they keep saying they have allocated me an assessor and the person will be in contact with me. Absa towed my car to the nearest SMD. When I call their customer claims department, they take the whole hour to pick up it's like they want you to give up. I'm just very disappointed.