Disappointed

Good day, I spoke to Akhona earlier today and she qouted me on my vehicle. She insisted she was unable to send me a qoute, from past experience I know that you can view the qoute online, she did not know this? Now, after I checked the qoute I cannot see the premium qouted to me telephonically? She also mentioned that she can activated cover and if I did not dispute anything after 30 days that they will debit my account, this after requesting a qoute to be sent to me on numerous occasions. Why???