Disappointed ☹️

I am at a point where I am considering my insurance with Absa Activate, I have tried countless times to get ahold of them via their app and via the email I have lost count of how many attempts I have tried with no luck I tried calling the stipulated numbers at different times of the day and have been on hold for hours on end, the app is not active but the premium goes through every month, the reward system has been on zero for the past 5months yet I use my car everyday to go to work when I try to access some features it says I should connect to a WIFI or mobile data I HAVE TRIED BOTH and still same results…one of the days I pressed the panick button just to test if works because I am a single mother who gets anxious about such and lo and behold I only got a call 2 hours after the fact honestly I am greatly disappointed at ABSA especially. Recently I called the emergency number with the hope that @least I will be assisted still no luck 😭 for the amount I am paying monthly their service is unprofessional, unsafe and misleading