DISAPOINTED FOR SERVICE RECEIVED

I recently experienced the passing of two of my uncles, just a month apart. As a result, I was unable to honour my debit order. When I realised I would not be able to cover both the previous and current month’s instalments, I called in to make an arrangement.

I explained my financial difficulties due to the unplanned travel and expenses related to the funerals, as well as the fact that my mother had also passed away two years ago. I requested that only one instalment be debited now, and that I would double the payment the following month. Unfortunately, ABSA did absolutely nothing to assist me.

Despite my willingness to continue with the contract and make arrangements, the agent showed no sympathy and insisted on debiting both instalments at once. I explained that doing so would result in insufficient funds, but the agent did not seem to care, and no alternative options were offered.

I understand this is a month-to-month contract, but I feel that a bank of ABSA’s size should show some compassion and flexibility when customers face genuine, unforeseen hardships. I was left feeling disappointed and frustrated by the lack of support.