RS
Ruan S
1 reviews | Active since Feb 2025
18 Feb 2025, 12:55
Different Premium prices, don't know how much I have to pay
Quickly to call and setup the insurance but afterward difficult to get a hold of. On Call the premium was discussed but when I got my email the premium was at a higher price than discussed. An hour later I had another email with a different price. On my ABSA banking app I have the one price and on the Activate app I have the other? Been trying to get into contact to resolve and find out what I have to pay at the end of the month but no contact so far.
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Replies (1)Absa Insurance Company Limited's replyOfficial
18 Feb 2025, 14:39Dear Ruan Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***6. RegardsPravesh BejayCustomer Value Management
Absa Insurance Company Limited's reply18 Feb 2025, 14:39
Official
Dear Ruan Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***6. RegardsPravesh BejayCustomer Value Management
