Despicable Service *********** Beyond Comprehension

I have been trying to get someone at ABSA home insurance to get back to me and process a claim since 10 December 2024. The wind blew a portion of my wall over and ABSA clearly does not see the significant security risk to my family. You try and call and nobody answers, they put you on hold for up to 2hrs at a time to get some person who can’t assist because they don’t have the authority to make decisions tell you send a email. I have sent more than 50 emails I have called and called and called and called. You the paying customer also do not have any right to speak to a supervisor who can plan. What ABSA expects is you pay them monthly for no service no rude emails and never any telephone support. I actually wish banks in SA can be better regulated because other than interest and monthly payments they do not care about their clients.

Stay away from ABSA insurance, you will pay for nothing! It is a pity you cannot give these imbeciles less than 1 star on Hello Peter.