NH
Nozipho H
1 reviews | Active since Aug 2018
01 Dec 2025, 15:43
delayed claim
I am extremely unhappy with the service I’ve received. My claim has been delayed for far too long, even though I submitted all outstanding documents as requested. There has been no progress, no clear updates, and no accountability from the claims department.
This level of service is unacceptable. I expect immediate action and proper communication regarding my claim.
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Nozipho H's updateReviewer Update
03 Dec 2025, 13:23 Good day Godfrey,
I am extremely disappointed with the level of service I have received regarding my claim. Despite multiple follow-ups on my part, I have yet to receive any meaningful clarity or feedback. The lack of communication and failure to meet reasonable turnaround times are unacceptable.
I would like to remind you that, under the principles of Treating Customers Fairly (TCF) as outlined by the Financial Sector Conduct Authority (FSCA) and in accordance with Ombud guidelines, financial institutions are obligated to:
The service I have experienced to date falls significantly short of these standards. I request immediate clarification on the status of my claim and a firm commitment regarding the expected resolution timeframe. Failure to address this matter promptly may leave me with no alternative but to escalate the complaint to the relevant Ombud.
I trust that ABSA will act swiftly to rectify this situation in accordance with its regulatory and ethical obligations.
I am extremely disappointed with the level of service I have received regarding my claim. Despite multiple follow-ups on my part, I have yet to receive any meaningful clarity or feedback. The lack of communication and failure to meet reasonable turnaround times are unacceptable.
I would like to remind you that, under the principles of Treating Customers Fairly (TCF) as outlined by the Financial Sector Conduct Authority (FSCA) and in accordance with Ombud guidelines, financial institutions are obligated to:
- Handle client matters promptly and transparently,
- Provide clear and timely communication, and
- Ensure that clients are treated fairly and not subjected to undue delays or uncer*****y.
The service I have experienced to date falls significantly short of these standards. I request immediate clarification on the status of my claim and a firm commitment regarding the expected resolution timeframe. Failure to address this matter promptly may leave me with no alternative but to escalate the complaint to the relevant Ombud.
I trust that ABSA will act swiftly to rectify this situation in accordance with its regulatory and ethical obligations.
NH
Nozipho H's update03 Dec 2025, 13:23
Reviewer Update
Good day Godfrey,
I am extremely disappointed with the level of service I have received regarding my claim. Despite multiple follow-ups on my part, I have yet to receive any meaningful clarity or feedback. The lack of communication and failure to meet reasonable turnaround times are unacceptable.
I would like to remind you that, under the principles of Treating Customers Fairly (TCF) as outlined by the Financial Sector Conduct Authority (FSCA) and in accordance with Ombud guidelines, financial institutions are obligated to:
The service I have experienced to date falls significantly short of these standards. I request immediate clarification on the status of my claim and a firm commitment regarding the expected resolution timeframe. Failure to address this matter promptly may leave me with no alternative but to escalate the complaint to the relevant Ombud.
I trust that ABSA will act swiftly to rectify this situation in accordance with its regulatory and ethical obligations.
I am extremely disappointed with the level of service I have received regarding my claim. Despite multiple follow-ups on my part, I have yet to receive any meaningful clarity or feedback. The lack of communication and failure to meet reasonable turnaround times are unacceptable.
I would like to remind you that, under the principles of Treating Customers Fairly (TCF) as outlined by the Financial Sector Conduct Authority (FSCA) and in accordance with Ombud guidelines, financial institutions are obligated to:
- Handle client matters promptly and transparently,
- Provide clear and timely communication, and
- Ensure that clients are treated fairly and not subjected to undue delays or uncer*****y.
The service I have experienced to date falls significantly short of these standards. I request immediate clarification on the status of my claim and a firm commitment regarding the expected resolution timeframe. Failure to address this matter promptly may leave me with no alternative but to escalate the complaint to the relevant Ombud.
I trust that ABSA will act swiftly to rectify this situation in accordance with its regulatory and ethical obligations.